Monday 27 July 2009

TBI-200907001-SG

Order Number : TBI-200907001-SG
Email Address : gaxxxxder@gmail.com
Location : Singapore

Item No. - Status

1. - Received by TBI on 31 July 2009
2. - Received by TBI on 30 July 2009
3. - Received by TBI on 31 July 2009
4. - Received by TBI on 31 July 2009
5. - Received by TBI on 30 July 2009
6. - Received by TBI on 31 July 2009
7. - Received by TBI on 01 August 2009
8. - Received by TBI on 30 July 2009
9. - OOS
10. - Received by TBI on 01 August 2009
11. - OOS
12. - Received by TBI on 30 July 2009
13. - Received by TBI on 30 July 2009
14. - Received by TBI on 01 August 2009
15. - Received by TBI on 31 July 2009
16. - Received by TBI on 01 August 2009
17. - Received by TBI on 31 July 2009
18. - Received by TBI on 03 August 2009

Received 1st payment on 27 July 2009
Received 2nd payment on 03 August 2009
Sent for international shipping (EMS) on 03 August 2009
Received by customer on 05 August 2009

*Last updated on 05 August 2009

Sunday 26 July 2009

About Us

Taobao International is based in Singapore and Hong Kong and provides buying agent services to international customers who are interested to buy items from Taobao.com (淘宝网). This idea originally started from helping friends and relatives to buy from Taobao.com. While there are many interesting items avaliable on Taobao.com, there is also a huge barrier when it comes to the payment for these items along with the lack of shipping services for customers from international locations.

Our team, educated in former British colonies of Singapore and Hong Kong, we are able to converse fluently in English for our international customers while conveying our customers' requirements efficiently to the Taobao's online merchants in Mandarin, Cantonese and Taiwanese.

We also provide international shipping for the items bought on Taobao.com (淘宝网) from Mainland China to any international location worldwide.

Our Philosophy

Being a service provider, we believe in providing the best shopping experience for everyone who uses our services.

While others are eager to jump right in to provide their payment details, we believe that it is a responsibility to receive your money. So, we will only provide our payment details to receive your payment when we have verified the availability of your order with the online merchants. Through this method of ordering, we hope to eliminate overpayment on your part in the event of Out of Stock (OOS) items.

Our two step payment system allows for an accurate quote on the international shipping charges without over-estimation of the shipment weight and to protect your interests.

Why Use Our Service

We are an agent who directly deals with Taobao's online merchants on your behalf and you can be assured of a prompt response when it comes to the verification of the availability for your requested items. We believe in providing the best service possible by minimising your waiting time and sending the items directly to your location right from the source!

We charge a low agent fees of only 10% of your total order and provide a generous 30% savings on the published EMS International Shipping Charges with no other additional charges such as item or shipping handling charges.

We will also provide the relevant advisory when it comes to selection of Taobao's online merchants along with the customs regulations when required.

For bulk orders from spree organisers, blog owners and retail merchants, we will do our best to negotiate for the best price and pass on the savings to you!

Our Charges

Our charges consists of 2 components, namely
  1. Item Price and Agent Fees (1st Payment)
  2. International Shipping (2nd Payment)

Item Price and Agent Fees (1st Payment)

We charge a 10% agent fee for all items purchased. The 10% agent fee is calculated based on the Item Price (一口价) + Local courier (快递) within Mainland China. However, please note that the agent fee subjected to a minimum of 30 RMB per order.

Please visit our page on International Shipping for more information on international shipping charges or feel free to contact us.

For an example on the calculation of the charges, please visit our page on Calculation Example for more information.

If you are located within Mainland China but is unable to buy from Taobao.com for any reasons (such as language, etc), you are most welcomed to use our services. In this case, we will only charge an agent fee of 10% on the Item Price (一口价) + Local courier (快递) and have the items delivered directly from the merchant to your mailing address!

International Shipping

For our international customers, we highly recommend EMS International shipping for the delivery of your order. However, we are able to offer other forms of of courier such as Hong Kong Post, DHL, FedEx, etc.

A. EMS International Shipping

We are currently offering a 30% discount for EMS International Shipping based on the published rates. The published rates for Singapore and Hong Kong are as follow:

EMS Table

We are also able to ship internationally to other countries/regions worldwide such as United States, Canada, Australia, Europe, Central America, South America, Africa and all of Asia. More information on the shipping charges to these regions can be obtained by contacting us.

All parcels are limited to a maximum of 20 kg.

Please note that the weight will be inclusive of packaging materials (i.e. box, bubble wrap, etc). For bulky items, volumetric weight will be used for shipping calculations instead of the actual weight.

For an example on the calculation of the charges, please visit our page on Calculation Example for more information.

More information on the published rates can be found at the website below.

http://www.ems.com.cn/serviceguide/zi-fei-biao-zhun.html#02

An English translation provided by Google Translate for the website above can be found here.


B. Other International Shipping Methods

If you would like to use other forms of international shipping, we are also able deliver the items to you using these international shipping methods.
  • Hong Kong Post - Parcel
  • Hong Kong Speedpost - Parcel
  • DHL
  • FedEx
  • TNT
  • UPS
Please feel free contact us for more information on the pricing for these international shipping methods.

Calculation Example

If you have purchased items with their cost and local courier at a total of 750 RMB with a total weight of 2.45 kg to be delivered to Singapore using EMS, and you would like to pay in SGD.

1st Payment

Item cost + Local Courier = 750 RMB
Agent fee = 750 x 0.1 = 75 RMB
Amount due for 1st payment = 750 x 1.1 = 825 RMB
Amount due for 1st payment in SGD = 825 x 0.228* = 188.10 SGD

2nd Payment

Total item weight of 2.45 kg
Initial 0.5 kg = 190 RMB
Subsequent 0.5 kg = 45 RMB
Total cost = 190 + 4 x 45 = 370 RMB
After 30 % discount = 0.7 x 370 = 259 RMB
Amount due for 2nd Payment in SGD = 259 x 0.228* = 59.05 SGD

Total Cost

Total Cost = 1st Payment + 2nd Payment = 257.15 SGD

*Exchange rate is for illustration purposes only. Actual rate would be based on the current prevailing rate.

Payment Details

We accept local intra-bank transfers for Singapore, Hong Kong and Mainland China.

Payment can be made via the following banks:

For Singapore customers :
DBS / POSB / OCBC / UOB / Citibank / SCB

For Hong Kong customers :
BOCHK / BoCom / HSBC

For Mainland China customers :
China Construction Bank / ICBC

Bank account details information for payment will be provided upon confirmation of orders.

Upon payment, please send us an email to inform us on the payment details (such as transaction number, date and amount) along with the reference number which we have provided on the receipt of your order.

We will provide you with a confirmation email once the payment has been verified. Kindly print/save a copy of your payment advice in the event of any unforeseen problems.

For buyers from other regions, we currently also accept payment in Hong Kong Dollars (HKD) via the following methods:
*Due to unforseen issues, we no longer accept payment via PayPal. As such, item 8 of the Terms and Conditions stated and the additional Terms and Conditions for payment via PayPal stated in The Fine Prints is no longer applicable.

If you wish to make payment in another currency, please feel free to contact us for an exchange rate quote.

For the benefit of international customers who wish to save on remittance charges, we also offer an alternative ordering method which will only require a single payment based on the estimated weight of the items ordered. Please contact us for more information.

We are actively looking into other payment methods for our International Customers. If you are interested to use our services but wish to use any of the payment methods other than those listed above, please contact us and give us your valuable comments and feedbacks!

*Last updated on 07 December 2010

Order Form

The order form can be found in the link below.

Download Order Form here.

Please feel free to contact us if you are unsure on how to fill up the order form, or is having any difficulties obtaining the order form from the link above. We will be happy to send you a copy to your email address.

How It Works

  1. Download the order form.

  2. Choose your items from Taobao.com and note the URL, size, colour and any other relevant information for your items.

  3. Fill up the order form and send it to taobao.intl@gmail.com.

  4. We will receive your order and verify the availability of your requested items with the online merchant.

  5. Once the availability of your items have been confirmed, proceed to make the 1st payment through any of the methods listed in Payment Details to confirm your order.

  6. We will confirm the receipt of 1st payment and will commence with the ordering of the requested items.

  7. The items received would be consolidated for international shipping. The 2nd payment would have to be made prior to the commencement of international shipping. A tracking number for the shipment would be provided once the requested items have been sent for international shipping.

  8. Customers who wish to save on remittance charges may opt for the alternative single payment method. We will provide a single payment amount which includes the item price, agent fee and the international shipping charges (based on the estimated weight of the items). A tracking number for the shipment would be provided once the shipment has been sent for international shipping.

  9. The items should arrive at your desired location within 7 days after the commencement of shipping.

  10. Under normal conditions, it will take a minimum of 2 weeks from the commencement of the ordering process till delivery to the customer.

Last updated on 14th August 2009.

Terms and Conditions

  1. Ordering of items will only commence upon receipt of 1st payment

  2. No cancellations or changes would be allowed upon payment (with the exception of Out of Stock items).

  3. 2nd Payment would have to be made prior to international shipping. Items will be disposed of at our discretion should the 2nd payment be not received within 6 weeks from our first notification.

  4. Please avoid prohibited items such as liquids, powder substances, cigarettes replica and imitation items.

  5. Items may be held by the relevant customs authorities for inspection and may delay delivery time. We will not be responsible for any delays or confiscation of items/shipments due to customs regulations infringements.

  6. Any importation taxes or other fees incurred will be borne by the buyer. Please check with the destination customs authorities for more information.

  7. We reserve the rights to turn down any orders, or parts of any orders if we feel that we are unable to complete your order satisfactorily.

  8. For payment via Paypal, an additional 4% fee applies to the entire amount due for both 1st and 2nd payment. [No longer applicable, archived for reference]
For more detailed information, please refer to The Fine Prints.
* Last updated on 07 December 2010.

Other Services

Alipay (支付宝) top-up service and RMB Remittance to China RMB Accounts

1 to 300 RMB – SGD 5
301 to 1000 RMB – SGD 10
1001 to 2000 RMB – SGD 20

Please contact us for a quote on the prevailing exchange rates.

If there are any other services which you feel we may be able to assist you with, please do not hesitate to contact us! We will be glad to be able to assist you!

Customer Testimonials

If you liked the services which we have provided, please feel free to leave your comments!

(Note : The comments on this page will be moderated to prevent abuse.)

Contact Us

If you would like to know more details, or have anything which you are unsure about, please contact us at taobao.intl@gmail.com.

All comments and feedbacks regarding our services are also welcomed! We appreciate your time and effort to help us improve our services!

Privacy Policy

Privacy Statement

Taobao International is committed to protecting the privacy of all users who use our website. Any information shared with us through the use of this website will never be sold, traded, exchanged or distributed to any 3rd parties unless as required by law.


External Site Links

Taobao International provide links to other websites on the internet which we deem to be relevant and informative to users of our website. We are, however, not responsible for any content or materials found on these external websites. Please refer to the respective Terms of usage and Privacy Policy of these external websites for more information.


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Availability

Taobao International would exercise its utmost diligence to ensure the accuracy of the information provided on our website. You, however, will be required to exercise your discretion for evaluating the suitability of any information, downloads or programs that is obtained through our website. By using our website, you will be deemed to have indemified Taobao International and our associates against any loss or damages that may directly or indirectly arise, as deemed by you, in any form or way.